POLICIES

Return and Refund Policy

Effective Date: 19-01-2024

Thank you for choosing Alper Coaching. We take great pride in providing personalized products crafted with precision and care. As such, we would like to inform you about our return and refund policy to ensure a seamless experience for our valued customers.

  1. Personalized Products:most of ours products are custom-made and personalized according to your specific requirements. Due to the unique nature of personalized items, we regret to inform you that we cannot accept returns or offer refunds once the order has been confirmed and the production process has commenced.
  2. Order Confirmation:Upon placing an order for personalized products, it is essential to carefully review your order details, including spelling, dates, and any other relevant information. We strongly recommend double-checking all personalized details before confirming your order.
  3. Cancellation Policy:Since our products are made to order and undergo production shortly after confirmation, we do not accept order cancellations once the production process has started. Please review your order carefully and contact us immediately if you need any modifications.
  4. Quality Assurance:We are committed to delivering high-quality personalized products. In the rare event that your item arrives damaged or with a defect, please contact our customer service within [number of days] days of receiving your order. We will work promptly to address the issue and provide a suitable solution.
  5. Contact Us:If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team at info@alpercoaching.com or +316 29863937. We are here to assist you and ensure your satisfaction with our products.

By placing an order with Alper Coaching, you acknowledge and agree to abide by the terms outlined in this Return and Refund Policy.

Privacy Policy

Effective Date: 19-01-2024

At Alper Coaching, we understand and respect the importance of your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our products and services.

  1. Information We Collect:We may collect personal information from you when you interact with our website, place an order, or communicate with us. This information may include but is not limited to your name, contact information, billing address, and any other details required to fulfill your order.
  2. How We Use Your Information:We use the collected information to process your orders, communicate with you, and improve our products and services. Rest assured that we take the utmost care to ensure the confidentiality and security of your personal data.
  3. Security Measures:We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your data is stored securely, and access is restricted to authorized personnel only.
  4. No Sharing of Personal Information:We never share, sell, or disclose your personal information to third parties without your explicit consent. Your trust is of the utmost importance to us, and we are committed to maintaining the confidentiality of your data.
  5. Consent for Sharing Pictures or Videos:We respect your right to privacy, and we will never share any pictures or videos that you provide us with, or that are associated with our products, without your explicit consent. Your images and videos are treated with the utmost confidentiality.
  6. Third-Party Links:Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of these websites before providing any personal information.
  7. Changes to Privacy Policy:We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this page periodically for the latest information on our privacy practices.
  8. Contact Us:If you have any questions or concerns regarding our Privacy Policy, please contact us at info@alpercoaching.com or +316 29863937.

Thank you for choosing Alper Coaching  and trusting us with your personal information.

Terms of Service

Effective Date: 19-01-2024

Thank you for choosing Alper Coaching for your coaching needs. By engaging with our services, you agree to the following terms and conditions:

  1. Coach Response Time:Our commitment is to respond to your videos and comments within 48 hours. However, we understand that unforeseen life issues, such as illness or personal emergencies, may cause delays. We ask for your understanding and respect in such cases. If a prolonged delay occurs, we will ensure you are provided with a suitable replacement coach.
  2. Competition Participation:Due to the online nature of our coaching services, we may not always have a coach available in your region or country. In such instances, we will make efforts to provide online coaching for competitions. Additionally, our ability to attend numerous competitions in a year may be limited, and participation should be coordinated with your coach or Alper Coaching.
  3. Team Training (Advanced Pack):Advanced pack subscribers may have the opportunity to attend team training sessions where possible. However, the availability of team training may vary based on the online nature of our work. While we cannot guarantee team training sessions, we encourage participation where available, and we strive to increase the availability of such sessions.
  4. Training Program Guarantee:While we endeavor to achieve the best results through our training programs, we cannot guarantee specific outcomes. Results may vary based on individual effort, commitment, and other factors beyond our control.
  5. Liability for Injury or Death:Alper Coaching is not responsible for any injuries or fatalities that may occur during or as a result of our coaching services. Clients participate at their own risk, and it is advised to consult with medical professionals before engaging in any physical activities.
  6. Training Locations:Personal training may take place at our designated locations in Utrecht and Rotterdam. If these locations are not feasible, alternative arrangements will be considered. However, if additional costs exceed €20, they will be factored into the arrangement.
  7. Clothing Purchase Guarantee:There is no guarantee on the clothing items available for purchase. We strive to provide accurate descriptions and quality products, but variations may occur.

By engaging with Alper Coaching, you acknowledge and agree to abide by the terms outlined in this Terms of Service agreement.

If you have any questions or concerns, please contact us at info@alpercoaching.com or +316 29863937.

Shopping & Shipping Policy

Effective Date: 19-01-2024

Thank you for choosing to shop with Alper Coaching. Please review the following shopping policy, which outlines important information about your purchase and our shipping processes.

  1. Order Processing:All orders placed on our website are processed promptly. Please ensure that you provide accurate and complete information to avoid any delays in processing your order.
  2. Shipping Information:We use third-party shipping providers for our order fulfillment and delivery services. While we strive to provide the best possible shipping experience, we cannot guarantee delivery times as they are dependent on the third-party shipping company. Delays may occur due to factors beyond our control, such as weather, customs, or other unforeseen circumstances.
  3. Shipping Costs:Shipping costs are calculated based on the weight, size, and destination of your order. The shipping fees will be displayed during the checkout process, and you will have the opportunity to review and confirm them before completing your purchase.
  4. Shipping Guarantees:Due to our reliance on third-party shipping providers, we cannot provide guarantees on shipping times or delivery dates. While we make every effort to ensure timely delivery, we appreciate your understanding that circumstances beyond our control may impact the shipping process.
  5. Tracking Information:Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your shipment.
  6. Returns and Exchanges:Please refer to our Return and Refund Policy for information on returns and exchanges. We aim to provide quality products, but if you encounter any issues, our customer service team is ready to assist you.
  7. Contact Us:If you have any questions or concerns regarding your order, shipping, or any other shopping-related inquiries, please contact our customer service team at info@alpercoaching.com or +316 29863937.

Thank you for choosing Alper Coaching. We appreciate your understanding and cooperation as we work to provide you with a seamless shopping experience.

Legal notice

Effective Date: 19-01-2024

Thank you for choosing Alper Coaching for your coaching needs. By engaging with our services, you agree to the following terms and conditions:

  1. Coach Response Time:Our commitment is to respond to your videos and comments within 48 hours. However, we understand that unforeseen life issues, such as illness or personal emergencies, may cause delays. We ask for your understanding and respect in such cases. If a prolonged delay occurs, we will ensure you are provided with a suitable replacement coach.
  2. Competition Participation:Due to the online nature of our coaching services, we may not always have a coach available in your region or country. In such instances, we will make efforts to provide online coaching for competitions. Additionally, our ability to attend numerous competitions in a year may be limited, and participation should be coordinated with your coach or Alper Coaching.
  3. Team Training (Advanced Pack):Advanced pack subscribers may have the opportunity to attend team training sessions where possible. However, the availability of team training may vary based on the online nature of our work. While we cannot guarantee team training sessions, we encourage participation where available, and we strive to increase the availability of such sessions.
  4. Training Program Guarantee:While we endeavor to achieve the best results through our training programs, we cannot guarantee specific outcomes. Results may vary based on individual effort, commitment, and other factors beyond our control.
  5. Liability for Injury or Death:Alper Coaching is not responsible for any injuries or fatalities that may occur during or as a result of our coaching services. Clients participate at their own risk, and it is advised to consult with medical professionals before engaging in any physical activities.
  6. Training Locations:Personal training may take place at our designated locations in Utrecht and Rotterdam. If these locations are not feasible, alternative arrangements will be considered. However, if additional costs exceed €20, they will be factored into the arrangement.
  7. Clothing Purchase Guarantee:There is no guarantee on the clothing items available for purchase. We strive to provide accurate descriptions and quality products, but variations may occur.

By engaging with Alper Coaching, you acknowledge and agree to abide by the terms outlined in this Terms of Service agreement.

If you have any questions or concerns, please contact us at info@alpercoaching.com or +316 29863937.

Subscription policy

Effective Date: 19-01-2024

Thank you for choosing Alper Coaching. We appreciate your business and want to ensure that you have a clear understanding of our Purchase Options Cancellation Policy. Please read the following information carefully:

  1. Cancellation of Purchase Options:
  • You may cancel any purchase options, including subscriptions, at any time before the next scheduled payment is due.
  1. Cancellation Timing:
  • Cancellations made before the next payment date will prevent any further charges, and you will have access to the purchased content or services until the end of the current billing period.
  1. Refunds:
  • Please note that cancellation of a purchase option, including subscriptions, does not entitle you to a refund for any portion of the fees already paid. Refunds are not provided for partial subscription periods.
  1. Auto-Renewal:
  • Subscriptions and certain purchase options may be set to auto-renew by default. It is your responsibility to manage your subscription settings and disable auto-renewal if you do not wish to continue with the service.
  1. Contacting Customer Support:
  • If you encounter any difficulties with canceling a purchase option or have questions about our cancellation policy, please contact our customer support team at info@alpercoaching.com or +316 29863937
  1. Changes to the Cancellation Policy:
  • Alper Coaching reserves the right to update or modify this Purchase Options Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

By continuing to use our services, you acknowledge and agree to abide by the terms outlined in this Purchase Options Cancellation Policy.

Contact information

Alper Coaching

info@alpercoaching.com

+316 29863937

Btw-nummer: NL003371944B94
KVK-nummer: 78720311